Topic:   There are many request documents stuck in broker trigger
Jul 11, 2014 01:31 23 Replies 1569 Views Srinik
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Topic Replies (23)
  1. 1
    idnkx user

    Srinik

    There are many request (documents) stuck in broker trigger from long time. How to release them

    1
    idnkx user

    Pavan

    check the subscribing trigger and the processing service...and see why they are not getting picked up...if the data in the queue is not so important and if you want to clean it up...then you can clear the queue...you will find the clear queue button if you open the client queue ...

    1
    idnkx user

    Srinik

    Thanks Pavanarab. Data is important here, b'coz it happened in Production. Documents are stuck in subscriber trigger. It was working fine some time back. But all of sudden, processing stopped. Don't see any issue in IS server logs.

    1
    idnkx user

    Neelima

    Srinik If the trigger is enable but still docs are not flowing try disabling/enabling from developer.
    Check the trigger filter condition.

    1
    idnkx user

    Pavan

    Do you see the documents getting piled up or do you see them getting processed slowly ??

    1
    idnkx user

    Srinik

    Pavanarab & Nelsiri, piled up it did not work

    1
    idnkx user

    Pavan

    ould you check the cpu and memory usage of the machine on which you broker and the subscribing IS are running..

    1
    idnkx user

    Neelima

    Srinik, after disabling from Developer , wait for sometime and then enable it. Also is it Serial or Concurrent processing ?

    1
    idnkx user

    Srinik

    It is Serial processing. cpu and memory usage r fine.

    1
    idnkx user

    Nancy

    @ Srinik, open the queue and check 1st document in the trigger client queue. That should be the one which is causing the problem. if its a large document or or having the problem then that document will not be subscribed. That blocks the remaining incomin

    1
    idnkx user

    Nancy

    note - deleting the blocked document from queue totally depends on how important the transaction is. the above solution is only ideal. so get a suggestion from your team and then go ahead

    1
    idnkx user

    Srinik

    Thanks all for ur suggestion. IS restart worked here, but this is not the ideal solution. Everything was looking correct. Nothing found in error/server logs related to this Document/FS. Memory space, Available thread were enough

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